Refund policy
At The49th Street, we prioritize customer satisfaction and aim to ensure that you are pleased with your purchases. However, if you are not entirely satisfied, our refund policy outlines the conditions and processes for refunds.
Eligibility for Refunds
Physical Products:
- Items must be returned in their original condition, unused, and with all tags attached.
- Refund requests must be made within 14 days of receiving the product.
- Items that are damaged or defective upon arrival are eligible for a full refund or exchange.
Digital Products/Services:
- Refunds for digital downloads or services are only granted if the product/service was not delivered as promised or if technical issues on our end render the product unusable.
- Refund requests must be made within 7 days of purchase.
Non-Refundable Items:
- Sale or discounted items.
- Customized or personalized products.
Process for Refunds
Contact our customer support team at [email protected] with the following details:
- Order number.
- Reason for the refund request.
- Supporting evidence (e.g., photos of the product if damaged).
Once your request is reviewed and approved, you will receive further instructions on returning the product, if applicable.
Refunds will be processed via the original payment method within 5-10 business days after approval.
Shipping Costs
- For eligible returns, customers are responsible for return shipping costs unless the item is defective or incorrect.
- Shipping fees are non-refundable unless otherwise specified.
Contact Us
If you have questions about our refund policy, please contact us at:
- Email: [email protected]
- Phone: +234 808 232 3270
Thank you for shopping with The49th Street! We are committed to providing quality products and exceptional service.
